Tuesday, March 9, 2010

Jeff and Mac's Adventures at the National B&B Conference

Mac and I are traveling this week to the Professional Innkeepers International conference in Austin, Texas to further our professional skills.  We look forward to networking with the best innkeepers and learning the latest tools, as we further our efforts to provide world class service to Maury Place guests.  We split duties-- I will go to workshops covering topics such as food presentation, running a Green Inn, and a session titled "Take Their Breath Away" about customer service. Mac will go to workshops such as "Taking Control of Your Web Analytic Stats" and "Become a Google Grease Monkey".... I am not sure what all of that has to do with inn keeping, but he seems to enjoy the workshops!

We have left Maury Place in good hands this week, with our assistant innkeeper Donna serving our guests, supported by Chris and Herb. The hardest part of traveling is leaving our pups, Inn Dogs Chico and Lucy, who stayed back in Richmond to stay with Chris, Herb, and Donna.  We miss the dogs very much, and are sure they miss us a little... but we suspect they are getting more than their share of treats and cuddling while we are gone!